RONCHAMP offers digital services and usage rights only. There are no physical products or courier deliveries. The Turkish text is the binding version; this translation is provided for convenience.
1. Digital delivery
Active project capacity and generation rights under the auto-renewing monthly subscription are provisioned electronically to the user's RONCHAMP account immediately after the payment is confirmed. Standalone one-off token packs are not sold for now. When provisioning completes, a notice may be sent to the registered email address or the in-platform notification area.
If delivery is delayed due to a technical or security check, the user can request support at info@ertugrulerkan.com.
2. Pre-order information
The plan's scope, term, renewal mode, total price including tax and any additional fees are shown before payment confirmation. The purchase is completed with the pre-contract information on the payment screen and the separate approval of the distance sales agreement.
3. Right of withdrawal
In distance sales made in the capacity of a consumer, the user may withdraw from the contract without giving any reason within fourteen days of its conclusion, subject to the exceptions set out in legislation.
If the user asks the digital service to start before the fourteen-day period expires, a separate confirmation is obtained covering the explicit request for immediate performance and its effect on the right of withdrawal. Without that confirmation, loss of the withdrawal right is never assumed on the basis of general contract approval alone.
4. Cancellation and refund requests
Requests can be made from the email address used in the order to info@ertugrulerkan.com, stating full name, order/payment number and a description of the request.
- If the service was never delivered or the provisioned rights were never used, eligible requests are refunded in full.
- If the service has been used, the value of the period used or rights consumed — as disclosed at the time of order — is taken into account, without prejudice to the consumer's mandatory rights.
- For defective, incomplete or non-conforming services, the consumer's optional rights — free remedy, price reduction, rescission and others — are reserved.
- In corporate/commercial purchases, consumer-specific withdrawal provisions may not apply; the commercial terms specific to the order prevail.
5. How refunds are made
Approved refunds are made within the statutory period and, where possible, to the payment instrument used in the purchase. Processing times of banks and payment institutions may affect when the amount appears in the account. Card details are never stored by RONCHAMP; payment and refund operations run through Paddle, which acts as the merchant of record for the sale.
6. Pausing the subscription
The subscription renews automatically each month until the user cancels. The user can stop renewal before the next period is charged. Unless stated otherwise in the order terms, cancellation does not end access before the paid period expires and does not automatically convert past periods into refunds.