This text sets out the general contract terms for digital services purchased through RONCHAMP. The order-specific plan, term, total price, buyer and transaction details are additionally shown before payment confirmation and form an integral part of the agreement. The Turkish text is the binding version; this translation is provided for convenience.
1. Parties
Seller / service provider
- Seller / provider
- Ertuğrul Erkan — Ertuğrul Erkan Architectural Services (sole proprietorship)
- Tax registration
- Şile Tax Office · Tax ID 3600403390
- Address
- Hacı Kasım Mah. Üsküdar Cad. No:16 D:4 Şile/İstanbul
- Phone
- +90 535 019 08 39
- info@ertugrulerkan.com
- KEP
- ertugrul.erkan@hs01.kep.tr
- Web
- ronchamp.io
Buyer
The person whose name/title, contact, invoicing and account details appear before payment and in the order record. The buyer declares that this information is accurate.
2. Subject and scope
The subject of this agreement is the parties' rights and obligations regarding the electronic delivery of active project capacity and generation rights under the auto-renewing monthly RONCHAMP subscription, whose characteristics and price are shown in the buyer's order summary. Standalone one-off token packs are not sold for now.
3. Order-specific details and total price
The chosen plan, usage scope, active project capacity, subscription term, unit price, total price including tax, payment method, renewal details and any additional fees are shown in the order summary right before the payment button. This summary approved by the buyer, together with the transaction number and approval time, forms an integral part of the agreement and is stored electronically.
List prices are in USD and exclusive of VAT. The applicable VAT and the tax-inclusive total are clearly shown before payment. Price changes are not applied retroactively to completed orders.
4. Payment
Payments are collected by Paddle, which acts as the merchant of record for the sale, using the methods offered on the payment screen. Paddle issues the invoice and accounts for the applicable taxes. Card details are never stored by RONCHAMP. If the payment is declined by the bank or payment institution, the order is not completed. Legal rights are reserved in cases of unauthorised use or chargebacks.
5. Formation and electronic records
The agreement is formed when the buyer has seen the pre-contract information and this agreement before payment, ticked the separate approval boxes, and the payment has been successfully collected. The agreement version, order summary and approval time are linked to an electronic record and may be delivered to the buyer on a durable medium.
6. Delivery and performance
The sale involves no physical product or shipping. The digital usage right is provisioned electronically to the buyer's account immediately after payment confirmation. If provisioning does not occur, the buyer notifies us via info@ertugrulerkan.com.
7. Right of withdrawal
A consumer buyer may withdraw without giving any reason within fourteen days of the conclusion of the agreement, subject to statutory exceptions. The notice can be sent with the order details to info@ertugrulerkan.com.
If the buyer asks the digital service to start before the withdrawal period expires, a separate explicit request/confirmation is obtained covering early performance and its effect on the withdrawal right. General acceptance of this agreement alone is never treated as a request for early performance.
Depending on the nature of the service and the state of performance, the digital content/service exceptions in legislation may apply. Mandatory consumer rights regarding defective or non-conforming services remain reserved in all cases.
8. Refunds
On a valid withdrawal or rescission, the refund is made within the statutory period and, where possible, to the payment instrument used in the purchase. Where the service was partially performed within the withdrawal period at the buyer's explicit request, the performed part may be taken into account to the extent permitted by mandatory law. Bank and payment institution processing times may affect when the refund reaches the account.
9. Subscription and renewal
The subscription is monthly and renews automatically each month until the buyer cancels. The term, renewal price and cancellation method are shown before payment. The buyer can stop renewal before the next charge. Unless stated otherwise, cancellation keeps access active until the end of the paid period. The authorisation required for recurring payments is obtained separately in the payment flow.
10. Nature of the service and user responsibility
RONCHAMP outputs are design and decision support; they do not replace permits, construction documents, fabrication or official approvals. The buyer confirms holding the necessary rights over project inputs and agrees to have outputs reviewed by an authorised professional. Detailed terms of use are set out in the Terms of Service.
11. Complaints and support
Complaints about delivery, invoicing, the service or payment can be sent with the order number to info@ertugrulerkan.com. The parties first attempt to resolve any dispute in good faith.
12. Disputes
A consumer buyer may apply to the Consumer Arbitration Committee or Consumer Court at their place of residence or where the transaction was made, within the applicable monetary limits and jurisdiction rules. For non-consumer commercial purchases Turkish law applies; general jurisdiction rules and the commercial terms between the parties prevail.
13. Entry into force
The agreement enters into force when the buyer has read and approved the order summary, the pre-contract information and this agreement before payment. If any provision conflicts with mandatory consumer rules, the mandatory rule applies.